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Terms + Conditions
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Terms + Conditions |
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All prices are exclusive of VAT, post packing and
insurance |
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All prices are given in GB Pounds Sterling
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In the event that the UK changes to a single
unified European currency (known as the Euro or otherwise), or
agrees to the fixing of conversion rates between European Union
member states, if will not have the effect of altering any term,
or discharging or excusing performance under Contract |
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Goods remain the property of Black Box Video until they
are paid for in full |
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We are able to ship outside of the UK only to some EU
countries |
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These Terms contain the entire agreement between you
and us with respect to their subject matter and supersede all prior
agreements and understandings between you and us in connection with
them |
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We reserve the right to modify, alter or otherwise
update these Terms of Use at any time and without notice |
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Our minimum order charge is £20 |
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We are unable to allow any credit accounts |
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Black Box Video accepts payment by most major
credit cards, plus Maestro and Delta, or by Company cheque
(Company cheque applies to UK customers only)
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You may prefer to use Mastercard, Visa,
Maestro or Delta, as the use of Amex incurs a surcharge of
3% of your invoice total to be added |
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From UK customers, payment is required:
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either upon the day of despatch/collection if
by "plastic" |
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or in advance if by cheque |
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Cheques to be made payable to "Black Box Video" |
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Payment from EU customers:
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must be made by Electronic Bank Transfer into
our account, and the goods will then be despatched once the
funds have arrived |
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We promise that we will NOT debit your credit
card until the goods are ready for despatch/collection;
however
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if you wish to reserve goods and collect
it/them later, or you ask us not to despatch until a
particular later date, we will debit your card in order to
hold the item/s for you - but only with your permission and
knowledge |
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Discounts
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may be available when three or more of the
same unit are purchased at the same time |
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and this usually applies to units, not
cables, unless the cables are a part of a larger order |
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For more information about the safe use of credit
cards, please see our page on
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In the unlikely
event that goods prove to be faulty upon delivery, they will be
replaced or repaired promptly free of charge. However, you
must report this within five days. |
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Returns must be
as new - ie, no scratches or damage - and in original packaging,
and returned within one week. |
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The minimum charge for all repairs (cables and units)
is £20; the only exception to this would be if you are ordering
new cables or units at the same time |
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Black Box Video are unable to repair cables or units
made by other manufacturers |
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Before you send us units or
cables for repair, please ensure that you telephone us first to
discuss the problems. Sometimes we can diagnose "finger
trouble" very quickly and save you the bother!
But we do need to agree to undertake the repair and it helps to
have a full description of the problem |
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When you send anything to us for repair, we will
request credit card details so that we can debit the appropriate
amount as soon as the repairs are completed - you may then collect
your repaired property at your convenience (or ask us to mail them to
you) |
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We are unable to store your repaired items
indefinitely, therefore if you do not collect them or request they be
mailed to you within six months, we will be forced to dispose of them |
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We want you to be happy with your purchases
and will endeavour to ensure that if there are any problems they are dealt
with fairly and sympathetically |
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Most
new items are
guaranteed for one year from purchase in normal use; however, this
does not cover
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wear
and tear on connecting leads that become damaged
through heavy use |
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damage to units caused by excessively heavy
use |
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damage to units or cables caused by
accidents |
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damage caused by your own repair attempts! |
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Should
you feel the need to make a complaint to Black Box Video, please
click here
to contact our Complaints Department |
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Post and packing are chargeable on all items (unless,
of course, you collect them!) |
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We always send items by Royal Mail's
Special Delivery, which provides insurance, guarantees delivery by
either 09:00 or 13:00 hours the next business day and allows your
shipment to be tracked
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It should be noted that the Royal Mail's Special
Delivery service:
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which guarantees delivery by 09:00 hours is
considerably more expensive than the service guaranteeing delivery
by 13:00 hours |
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requires a signature upon delivery (for both timed
services) |
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Should you specifically request, we can send items valued at less than £50 will usually be sent by
Royal Mail's First Class service, but we would remind you that
we cannot be responsible for loss or damage in transit or non-arrival |
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Black Box Video cannot be responsible if items sent by
Royal Mail's First Class service fail to arrive, or arrive late |
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Special arrangements, such as same day courier service,
will attract an additional charge |
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Black Box Video's heavier items (The BIG One and The
MONSTER), or any orders which exceed the Royal Mail's weight limit of
up to 10 kilos, will be despatched by TNT's Express service, if you
are unable to collect them |
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Whilst we can despatch your order to a delivery
address (other than your home/business address) while you are on
location - such as a hotel or production office), Black Box Video
cannot be responsible for its safe arrival even if Royal Mail's
Special Delivery or TNT's Express services have been used;
sadly, it has happened that a hotel "did not receive it" and although
we can track the delivery and obtain a copy of the receiving signature
for you, we cannot be held responsible if the parcel remains "lost" in
these circumstances |
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Should we despatch to EU customers, we will use either
the Royal Mail's International Signed-For service, or TNT's
International 12.00 Express service
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The use of TNT's International 12.00 Express
service requires us to produce six sets of Commercial Invoices and
declarations as Customs Documentation, therefore we have no choice
but to charge a small administrative fee to cover this |
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Details of the Royal Mail's delivery services, together with
the tracking facility, can be found on their website, here: |
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Details of TNT's delivery
services, together with the tracking facility, can be found on their
website, here: |
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Our normal working hours are
09:30 to 18:30 |
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If necessary, you may collect your order from us at
weekends - but only by arrangement |
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Although we can be flexible with the above
mentioned working hours, we would appreciate it if you could
please respect our privacy (and precious time off!) during
evenings, weekends and Bank Holidays |
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We are delighted for you to visit us at Black Box
Video, but to enable us to give you our full attention please
telephone first to ensure we are available and you don't clash
with other visiting clients |
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We are saddened to be forced (by actual occasions
of just this) to add this point to our Terms and Conditions - We
are here 99% of the time, but please do bear in mind that we are
human and therefore we have to eat and sleep, and we do like to
have a private, family and social life when we can. This
means that should you arrive here, without telephoning first, only
to find that we are not here - sorry, but tough titty! If
this happens, UNDER NO CIRCUMSTANCES may you call on our
neighbours; this would be TOTALLY UNACCEPTABLE and we
would have to take a very dim view of it. You have been
warned! - hopefully in the nicest, friendliest possible way. |
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We may monitor and record your telephone calls in order
to maintain and improve our service. |
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Black Box Video own all
text, photographs and detailed specifications and instructions for use,
regarding our products and ourselves contained in this website
and they may not be reproduced for any purpose, other
than for personal use and reference. They may not be re-copied and
shared with a third party. |
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Where possible, where the Black Box Video
website includes photographs or materials from other websites, a full
acknowledgement and link is given and permission to do so has been
sought. If this is not so, then the reason is that copyright was
not an issue, or efforts to identify a copyright holder were
unsuccessful and it may be anonymous or in the public domain. It is not Black Box Video's wish to infringe on
anyone's copyright and if any webmaster feels that we have done so
please inform us immediately and we will request permission to continue
to use that material, or we will remove it immediately. |
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Please ensure that you read the
following three pages: |
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A Force Majeure event is any event beyond the reasonable
control of Black Box Video - such as, including and not limited to:
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government
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actions |
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war |
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fire |
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explosion |
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